Provide your employees with critical conflict resolution skills to prepare them to address conflicts in their work and personal lives. These interactive workshops are offered by highly experienced trainers. They can be customized further based on your interests. All trainings can be adapted for youth.

The Skills of Conflict Resolution

Have you ever had a personal or work related conflict you didn’t know how to handle, or wished you had handled differently? If so, then this workshop will equip you to be better prepared to address conflicts with a variety of options. Dealing with conflicts in the community is inevitable and challenging, but it does not have to be disruptive. Conflict could actually be an opportunity for creative change and development! In “The Skills of Conflict Resolution” workshop we will talk about the key elements of conflict, different conflict management styles, how to communicate better, tools to use in difficult conversations and how to explore creative ways for resolving and managing differences. 

The Skills of Active Listening

Good active listening skills are essential to help people feel comfortable and safe to talk about their concerns and needs. As neutral parties to the conversation, we need to know how to encourage people seeking our help, to share their thoughts, and explore their options, without telling them what to do or what we think. This is not an easy task, it requires special tools and thoughtful effort on our end. In this workshop, we will review and practice some of the key elements of active listening - our special tools. For example, this training will cover Open Ended Questions, Summarizing, Positions and Interests, Reframing and Acknowledging. 

Understanding Cross-Cultural Conflict

People from different backgrounds and cultures address conflict in different ways. Cultures vary in how much they value emotion and directness in resolving conflict. Not being aware of these differences can make conflict resolution very difficult. In this workshop, we will teach participants about the different conflict styles and help them identify their preferred conflict style using the Mitchell Inter-Cultural Conflict Styles Inventory. We will practice how to interact with people from different backgrounds so participants will be well informed and trained for their own conflicts.

  Executive Director Seth Izen leads a presentation on Difficult Conversations for Leadership MetroWest Alumni

Executive Director Seth Izen leads a presentation on Difficult Conversations for Leadership MetroWest Alumni


"Thank you so much for giving us your time and expertise as our guest presenter at our  Alumni Breakfast.  The reviews are in and they are as good as they get! Every single attendee I spoke to at the end of the event and every email I’ve received since have been filled with praise for your presentation and the table activity that followed.  The comments included words like “exceptional,” “ meaningful,” “practical,” “and “engaging.”  

I knew the content of your presentation would be perfect for our audience of leaders, and I had a good feeling that your presentation style would work for our alumni, but you hit it out of the park on both.  I’ve also heard from so many people that the conversations at their tables were rich, honest and so useful in giving them confidence to better deal with difficult conversations and conflicts in their workplace and in life.  For many in the room it was their first exposure to your organization.  I’m glad we could give them that opportunity."
-Organizer of Leadership MetroWest

"I cannot thank you enough for the training! It was well received by my colleagues and employees. Many have even requested to have you come back and do an all day training. There are several people that may be interested in the mediation trainings as well. This has been such a great opportunity and I’m so glad that we connected. Thank you again!"
-Training coordinator at South Middlesex Opportunity Council

“Come again with new ideas so that we can learn more and more. I really enjoyed the all 3 sessions. Thank you so much!”
-Training participant at Framingham State University

“I’d love to attend similar programs. Very well qualified instructors.”
-Training participant at Framingham State University

“You guys rock! So casual and informal which makes the training easy to comprehend.”
-Training participant at Framingham State University



Seth earned a graduate degree in Peace and Conflict Studies from the University of Massachusetts Lowell and an undergraduate degree in Political Science and Contemplative Studies from Brown University. He has been active in community mediation since his basic training in 2008, completing a practicum and advanced trainings at Cambridge Dispute Settlement Center, serving as a volunteer mediator at Middlesex Law Center and working as the Peer Mediation Coordinator at North Shore Community Mediation Center. He was the Assistant Director of the Middle East Center for Peace, Development and Culture at University of Massachusetts Lowell where he developed and taught a course in Mediation Theory & Practice.


Vicky has 15 years of experience in the field as a mediator and trainer. She has mediated hundreds of court-referred, government agency and private cases including cases at the Probate and Family Court, Juvenile Court, and District Courts throughout eastern Massachusetts. She has served on the U.S. Equal Opportunities Commission mediation panel, Boston Bar Association Municipal Court ADR Panel and Somerville Community Mediation Panel.  She has been a trainer and coach with Mediation Works Incorporated, Harvard Program on Negotiation, BC Law School, and the Fletcher School at Tufts.


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