35-Hour Mediation training
Become a skilled mediator through MetroWest Mediation Services' 35-hour mediation training.
MetroWest Mediation Services’ (MWMS) course is designed to train individuals from a variety of backgrounds including business, education, law, and social services, who want to become effective mediators and skilled facilitators of the mediation process. MWMS’s 35-hour training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.
Dates: December 3, 5, 7, 10, 12, 2018 (Snow day, if necessary, on Dec. 13)
8:30 AM - 4:00 PM
Location: Edwards House, 1 Badger Rd, Framingham, MA
Cost: $625 (early registration by October 1)
$675 (registration after October 1)
Bring a friend discount - Register with a friend and receive 10% off. Contact for
The fee for the course includes instruction, a comprehensive course manual, and a certificate of completion. Continental breakfast and afternoon snacks are provided each day of the training.
Enrollment is limited to 16 participants.
Full refunds (minus a $50 processing fee) will be provided up to a month prior to the training. Cancellations within a month of the training will only be refunded if space in the training is filled.
Mediation TOPICS AND Skills
MWMS’s 35-hours training develops the mediator’s mindset and skills through a variety of methodologies including role-plays based on actual case-studies, simulated mediations, lectures and discussion.
Topics included in this training:
The range of dispute resolution methods; where mediation fits into a larger field of Alternative Dispute Resolution
The different styles of conflict management
The nature of conflict and different behaviors in conflict
The five principles of mediation; the steps of the mediation process
The role of the mediator; solo-mediation; working with a co-mediator
Critical issues in mediation; ethical dilemmas; power imbalance; cultural differences; substance abuse; bias awareness and management
Through the training you will learn the following skills:
Identifying issues; exploring positions and interests
Overcoming barriers to agreement; dealing with challenging parties
Negotiating agreement; agreement writing
Active listening skills; use of open-ended questions; the Listening Triangle
Using neutral language; reframing; summarizing; building trust
Process management; managing interactions between parties; managing information
Is this the right training for me?
MWMS’ 35-hour mediation training is designed for:
Anyone interested in learning to constructively deal with conflicts that arise in their personal and professional lives
Community leaders, retirees
Human resource professionals, managers
Social workers, mental health providers
Attorneys, paralegals, court employees
Educators, college students
Feedback from Previous trainings
Thank you so much for providing this excellent Mediation Training! I enjoyed learning about the skills necessary to become a good mediator, like how to improve my listening skills, how to stay neutral during the process, and how to assist the parties in reaching their own decisions on a settlement."
“The course exceed my expectations. The design and delivery are top notch, and I have a new level of skill as a listener, coach, and facilitator.”
"The course was well designed, and helped me understand much more about myself and the process.”
“The training staff could not be better; I feel I was able to ‘trust the process’ because I had faith and confidence in the quality of the training staff.”
“I thought the intellectual quality of the presentations was first rate. Altogether, this was a very well run workshop.”
“The team teaching environment kept the sessions exciting and fast paced.”
“Thank you—the course and trainers were excellent!”
A Participant's Personal Story on Applying the Mediation Skills
"My two sons, who had been attentively listening to my end of the phone conversation, jumped off the couch to congratulate me on successfully using my active listening skills! I was amazed at how well the situation resolved and grateful to put my recent mediation training to such good use!" [Read the full story]
Seth is the Executive Director at MetroWest Mediation Services. He has been active in community mediation since his basic training in 2008, completing a practicum and advanced trainings at Cambridge Dispute Settlement Center, serving as a volunteer mediator at Middlesex Law Center and working as the Peer Mediation Coordinator at North Shore Community Mediation Center. He was the Assistant Director of the Middle East Center for Peace, Development and Culture at University of Massachusetts Lowell where he developed and taught a course in Mediation Theory & Practice.
Deepika is the Case and Training Coordinator of MetroWest Mediation Services. She also serves as Manager of Mediation Services for North Shore Community Mediation Center. She is a mediation trainer and coach for Mediation Works Incorporated, Boston College Fletcher School and Suffolk University Law School. Deepika has mediation experience in civil, advanced civil, housing eviction, juvenile, harassment prevention order and criminal cases. She received a graduate certificate in Conflict Resolution from UMass Boston in 2013.
Daniele Natali Goldberg
Daniele earned a graduate degree in Conflict Resolution from Bar-Ilan University in Israel and an undergraduate degree in Government and Religion from Smith College. She has extensive experience mediating a variety of cases ranging from mediations in the labor courts in Tel-Aviv, identity-based conflicts in Jerusalem, and divorce cases in Boston. She is the editor of a book entitled “Re-Envisioning Conflict Resolution: Vision, Action and Evaluation in Creative Conflict Engagement” published in 2017 by Routledge Studies in Peace and Conflict Resolution.
how do i serve as a mediator after the training?
Participants attend the training for a variety of reasons. Some participants attend the training so that they can be better equipped with mediation skills that they can apply to their personal and professional lives (even if it's not in the formal capacity as a mediator.)
Other participants will use the mediation training to offer new services in a professional capacity, such as attorneys who want to be able to mediate for clients. Please note that some types of mediation (such as divorce or elder mediation) require additional training beyond the foundational 35-hour training.
Participants who want to serve as a volunteer mediator with MetroWest Mediation Services must apply to the practicum program after the training. The practicum program is a series of supervised observations and co-mediations with an experienced mediator. The practicum provides an opportunity for participants to experience actual mediations in a court setting and receive mentorship to improve skills and ability as a mediator. We typically only accept 3-5 people to the practicum program each year. Preference is given to those who have completed the MetroWest Mediation 35-hour training (as opposed to those who have done the training at another center.)
We are happy to answer any questions you have about the training - please contact us.