35-Hour Mediation training

Become a skilled mediator through MetroWest Mediation Services' 35-hour mediation training. 

MetroWest Mediation Services’ (MWMS) course is designed to train individuals from a variety of backgrounds including business, education, law, and social services, who want to become effective mediators and skilled facilitators of the mediation process. MWMS’s 35-hour training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.

Dates: December 3, 5, 7, 10, 12, 2018 (Snow day, if necessary, on Dec. 13)
               8:30 AM - 4:00 PM
Location: Edwards House, 1 Badger Rd, Framingham, MA

Registration is closed for the December 2018 training. To be notified of our next training, please enter your information below:

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Mediation TOPICS AND Skills


MWMS’s 35-hours training develops the mediator’s mindset and skills through a variety of methodologies including role-plays based on actual case-studies, simulated mediations, lectures and discussion.


Topics included in this training:

  • The range of dispute resolution methods; where mediation fits into a larger field of Alternative Dispute Resolution

  • The different styles of conflict management

  • The nature of conflict and different behaviors in conflict

  • The five principles of mediation; the steps of the mediation process

  • The role of the mediator; solo-mediation; working with a co-mediator

  • Critical issues in mediation; ethical dilemmas; power imbalance; cultural differences; substance abuse; bias awareness and management

Through the training you will learn the following skills:

  • Identifying issues; exploring positions and interests

  • Overcoming barriers to agreement; dealing with challenging parties

  • Negotiating agreement; agreement writing

  • Active listening skills; use of open-ended questions; the Listening Triangle

  • Using neutral language; reframing; summarizing; building trust

  • Process management; managing interactions between parties; managing information


Is this the right training for me?

MWMS’ 35-hour mediation training is designed for:

2017 Mediation Training Cohort

2017 Mediation Training Cohort

  • Anyone interested in learning to constructively deal with conflicts that arise in their personal and professional lives

  • Community leaders, retirees

  • Human resource professionals, managers

  • Social workers, mental health providers

  • Attorneys, paralegals, court employees

  • Educators, college students


Feedback from Previous trainings

Mediation Roleplay.jpg

Thank you so much for providing this excellent Mediation Training! I enjoyed learning about the skills necessary to become a good mediator, like how to improve my listening skills, how to stay neutral during the process, and how to assist the parties in reaching their own decisions on a settlement."

“The course exceed my expectations. The design and delivery are top notch, and I have a new level of skill as a listener, coach, and facilitator.”

"The course was well designed, and helped me understand much more about myself and the process.”

“The training staff could not be better; I feel I was able to ‘trust the process’ because I had faith and confidence in the quality of the training staff.”

“I thought the intellectual quality of the presentations was first rate. Altogether, this was a very well run workshop.”

“The team teaching environment kept the sessions exciting and fast paced.”

“Thank you—the course and trainers were excellent!”

A Participant's Personal Story on Applying the Mediation Skills

"My two sons, who had been attentively listening to my end of the phone conversation, jumped off the couch to congratulate me on successfully using my active listening skills!  I was amazed at how well the situation resolved and grateful to put my recent mediation training to such good use!" [Read the full story]

how do i serve as a mediator after the training?

Participants attend the training for a variety of reasons. Some participants attend the training so that they can be better equipped  with mediation skills that they can apply to their personal and professional lives (even if it's not in the formal capacity as a mediator.)

Other participants will use the mediation training to offer new services in a professional capacity, such as attorneys who want to be able to mediate for clients. Please note that some types of mediation (such as divorce or elder mediation) require additional training beyond the foundational 35-hour training.

Participants who want to serve as a volunteer mediator with MetroWest Mediation Services must apply to the practicum program after the training. The practicum program is a series of supervised observations and co-mediations with an experienced mediator. The practicum provides an opportunity for participants to experience actual mediations in a court setting and receive mentorship to improve skills and ability as a mediator. We typically only accept 3-5 people to the practicum program each year. Preference is given to those who have completed the MetroWest Mediation 35-hour training (as opposed to those who have done the training at another center.)  


We are happy to answer any questions you have about the training - please contact us.