Mission

We provide mediation as an early intervention method for resolving disputes, reducing violence and increasing the safety and well-being of Metro West residents. We serve residents and businesses in the Metro West, including the towns of Acton, Ashland, Bedford, Carlisle, Concord, Framingham, Hopkinton, Hudson, Lexington, Lincoln, Marlboro, Maynard, Natick, Sherborn, Stow, Sudbury, and Wayland.
 

services

Mediation

Mediation is a structured process in which a neutral third-party facilitates a conversation to help the participants reach a mutually beneficial outcome. In addition to mediating in the courts, we specialize in divorce, elder and community mediation.

Training

We offer a variety of conflict resolution workshops for organizations, businesses, and schools. Our annual training, for those who want to become mediators, is held in the fall. 

Testimonials

"We had many moving pieces, [the mediators] kept track and helped us get through it all. They made an emotional, hard, complex process relatively easy. Thank you."

"[Mediation is] much more “humanized” than going before a judge. [We were] able to connect with the human factor. Please do mediation 100%."

"Our mediator was exceptional in her ability to keep both parties calm and on course with the process."

Last Year's IMPACT

330

Court sessions attended including Small Claims, Summary Process & Harassment Prevention Orders

40

Number of dedicated and skillful volunteer mediators

 

95%

Percent of participants who expressed satisfaction with the mediation process

$335,187

Amount returned to consumers through our active participation in the Attorney General's Face to Face Mediation Program