35-Hour Mediation training

Become a skilled mediator through MetroWest Mediation Services' 35-hour mediation training. 

MetroWest Mediation Services’ (MWMS) course is designed to train individuals from a variety of backgrounds including business, education, law, and social services, who want to become effective mediators and skilled facilitators of the mediation process. MWMS’s 35-hour training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.

Dates: December 3, 5, 7, 10, 12, 2018 (Snow day, if necessary, on Dec. 13)
               8:30 AM - 4:00 PM
Location: Edwards House, 1 Badger Rd, Framingham, MA

Registration is closed for the December 2018 training. To be notified of our next training, please enter your information below:

Name *

Mediation TOPICS AND Skills


MWMS’s 35-hours training develops the mediator’s mindset and skills through a variety of methodologies including role-plays based on actual case-studies, simulated mediations, lectures and discussion.


Topics included in this training:

  • The range of dispute resolution methods; where mediation fits into a larger field of Alternative Dispute Resolution

  • The different styles of conflict management

  • The nature of conflict and different behaviors in conflict

  • The five principles of mediation; the steps of the mediation process

  • The role of the mediator; solo-mediation; working with a co-mediator

  • Critical issues in mediation; ethical dilemmas; power imbalance; cultural differences; substance abuse; bias awareness and management

Through the training you will learn the following skills:

  • Identifying issues; exploring positions and interests

  • Overcoming barriers to agreement; dealing with challenging parties

  • Negotiating agreement; agreement writing

  • Active listening skills; use of open-ended questions; the Listening Triangle

  • Using neutral language; reframing; summarizing; building trust

  • Process management; managing interactions between parties; managing information


Is this the right training for me?

MWMS’ 35-hour mediation training is designed for:

2017 Mediation Training Cohort

2017 Mediation Training Cohort

  • Anyone interested in learning to constructively deal with conflicts that arise in their personal and professional lives

  • Community leaders, retirees

  • Human resource professionals, managers

  • Social workers, mental health providers

  • Attorneys, paralegals, court employees

  • Educators, college students


Feedback from Previous trainings

Mediation Roleplay.jpg

Thank you so much for providing this excellent Mediation Training! I enjoyed learning about the skills necessary to become a good mediator, like how to improve my listening skills, how to stay neutral during the process, and how to assist the parties in reaching their own decisions on a settlement."

“The course exceed my expectations. The design and delivery are top notch, and I have a new level of skill as a listener, coach, and facilitator.”

"The course was well designed, and helped me understand much more about myself and the process.”

“The training staff could not be better; I feel I was able to ‘trust the process’ because I had faith and confidence in the quality of the training staff.”

“I thought the intellectual quality of the presentations was first rate. Altogether, this was a very well run workshop.”

“The team teaching environment kept the sessions exciting and fast paced.”

“Thank you—the course and trainers were excellent!”

A Participant's Personal Story on Applying the Mediation Skills

"My two sons, who had been attentively listening to my end of the phone conversation, jumped off the couch to congratulate me on successfully using my active listening skills!  I was amazed at how well the situation resolved and grateful to put my recent mediation training to such good use!" [Read the full story]


Daniele Goldberg_sm.jpg


Prior to assuming the leadership role at MetroWest Mediation Services, Seth was Assistant Director of the Middle East Center for Peace, Development and Culture at UMass Lowell, where he developed and taught a course in Mediation Theory and Practice. He has extensive experience mediating a wide range of cases including Juvenile, Care and Protection, Child Requiring Assistance, Harassment Order, Elder, Divorce and Civil Cases.

Seth has been active in community mediation in eastern Massachusetts since 2008, completing a practicum with the Cambridge Dispute Settlement Center, mediating on the district court panel of the Middlesex Law Center in Lowell, and serving as the Peer Mediation Coordinator at North Shore Community Mediation Center.

Seth earned a B.A. in Contemplative Studies and Political Science at Brown University and an M.A. in Peace and Conflict Studies at UMass Lowell.


Victoria has 15 years’ experience in the conflict resolution field as a mediator, facilitator, trainer and consultant. She has mediated hundreds of court-referred, government agency and private cases, including juvenile criminal cases and tenure, workplace, family, divorce, commercial, contract and tort disputes. She has served on mediation panels of the Boston Bar Association, the U.S. Equal Employment Opportunity Commission, and several departments of the Massachusetts Judiciary.

Victoria has extensive experience training mediation and negotiation skills for audiences ranging from urban teenagers to graduate students and executives. Her training experience includes custom conflict resolution curriculum design and extensive individual coaching. She has guest lectured at Boston College Law School and Suffolk University Law School, and provided training services including at the Program on Negotiation at Harvard Law School, MIT, Mediation Works Inc. and Boston College Law School. Consulting clients have included start-up and executive teams.

Victoria holds a B.A. in French from Dalhousie University and a graduate diploma in translation from the University of Geneva in Switzerland. Her 300+ hours of advanced training in conflict resolution include courses at the Program on Negotiation at Harvard Law School.


Daniele has extensive experience facilitating identity-based conflict engagement through the application of Action Evaluation and consensus-building models of conflict resolution.

Her experience includes building consensus in identity-based conflict among Jewish-Israeli, Arab-Israeli and Palestinian teenagers and program staff at Kids4Peace in Jerusalem as well as among Jewish-Israeli and Arab-Israeli school administrators and students at Yezreel Valley Academic College in Israel.

Daniele is the editor of Re-Envisioning Conflict Resolution: Vision, Action and Evaluation in Creative Conflict Engagement, published in 2017 by Routledge Studies in Peace and Conflict Resolution. She earned a B.A. in Government and Religion from Smith College and an M.A. in Conflict Resolution & Negotiation from Bar-Ilan University in Israel.

how do i serve as a mediator after the training?

Participants attend the training for a variety of reasons. Some participants attend the training so that they can be better equipped  with mediation skills that they can apply to their personal and professional lives (even if it's not in the formal capacity as a mediator.)

Other participants will use the mediation training to offer new services in a professional capacity, such as attorneys who want to be able to mediate for clients. Please note that some types of mediation (such as divorce or elder mediation) require additional training beyond the foundational 35-hour training.

Participants who want to serve as a volunteer mediator with MetroWest Mediation Services must apply to the practicum program after the training. The practicum program is a series of supervised observations and co-mediations with an experienced mediator. The practicum provides an opportunity for participants to experience actual mediations in a court setting and receive mentorship to improve skills and ability as a mediator. We typically only accept 3-5 people to the practicum program each year. Preference is given to those who have completed the MetroWest Mediation 35-hour training (as opposed to those who have done the training at another center.)  


We are happy to answer any questions you have about the training - please contact us.