35-Hour Mediation training

Become a skilled mediator through MetroWest Mediation Services' 35-hour mediation training. 

MetroWest Mediation Services’ (MWMS) course is designed to train individuals from a variety of backgrounds including business, education, law, and social services, who want to become effective mediators and skilled facilitators of the mediation process. MWMS’s 35-hour training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.


Dates: December 3, 5, 7, 10, 12, 2018 (Snow day, if necessary, on Dec. 13)
               8:30 AM - 4:00 PM
Location: Edwards House, 1 Badger Rd, Framingham, MA
Cost: $675

The fee for the course includes instruction, a comprehensive course manual, and a certificate of completion. Continental breakfast and afternoon snacks are provided each day of the training.

Bring a friend discount - Register with a friend and receive 10% off. Contact for
more details.

Enrollment is limited to 16 participants.

Full refunds (minus a $50 processing fee) will be provided up to a month prior to the training. Cancellations within a month of the training will only be refunded if space in the training is filled.

Who should attend

2016 Mediation Training Participants

2016 Mediation Training Participants

Anyone interested in learning to constructively deal with the inevitable conflicts that arise in their personal and professional lives such as:

  • Community Leaders, Retirees

  • Human Resource Professionals, Managers

  • Social Workers, Mental Health Providers

  • Attorneys, Paralegals, Court Employees

  • Educators, College Students

Mediation TOPICS AND Skills

This training develops the mediator’s mindset and skills through a variety of methodologies including role-plays based on actual case-studies, simulated mediations, in-class lectures and assigned readings. 

You will learn about the following topics:

  • Nature of conflict/behaviors in conflict

  • Range of Dispute Resolution Processes

  • Principles of mediation

  • Steps of the mediation process

  • Role of the mediator

  • Critical issues in mediation such as power imbalance, cultural diversity, substance abuse, and ethical dilemmas

You will learn the following skills:

  • Active Listening

  • Using neutral language

  • Asking open-ended questions

  • Re-framing

  • Summarizing

  • Identifying issues

  • Exploring positions and interests

  • Overcoming barriers to agreement

  • Dealing with challenging parties

  • Negotiating agreement

  • Agreement writing


“The course exceed my expectations. The design and delivery are top notch, and I have a new level of skill as a listener, coach, and facilitator.”

“The course was well designed, and helped me understand much more about myself and the process.”

“The training staff could not be better; I feel I was able to ‘trust the process’ because I had faith and confidence in the quality of the training staff.”

“You did a great job—I enjoyed it! I’m a better person for it.”

“I thought the intellectual quality of the presentations was first rate. Altogether, this was a very well run workshop.”

“The team teaching environment kept the sessions exciting and fast paced.”

“Thank you—the course and trainers were excellent!”


Seth Izen
Seth is the Executive Director at MetroWest Mediation Services. He earned a graduate degree in Peace and Conflict Studies from the University of Massachusetts Lowell and an undergraduate degree in Political Science and Contemplative Studies from Brown University. He has experiencing mediating small claims, housing eviction, divorce, harassment prevention order and civil cases. He was the Assistant Director of the Middle East Center for Peace, Development and Culture at University of Massachusetts Lowell where he developed and taught a course in Mediation Theory & Practice.

Deepika Madan
Deepika is the Case and Training Coordinator at MetroWest Mediation Services. Deepika coordinates our mediators in Framingham, Natick, Marlborough and Concord District Courts and is a lead trainer. Deepika has a background in the biotech and pharmaceutical industry, including a Bachelor’s Degree in Physics and Master’s Degree in Biophysics. Deepika made a transition to the field of dispute resolution after completing her basic mediation training in 2008. Deepika has mediation experience in civil, advanced civil, housing eviction, harassment prevention order and criminal cases.

The two core trainers will be joined by experienced MWMS mediators to assist with coaching and training.


There are 2 ways to register:

  1. Complete the secure registration form online

  2. Call us at 508-872-9495 to register over the telephone. Our office hours are 9:00 AM to 5:00 PM Monday through Friday.

how do i serve as a mediator after the training?

Participants attend the training for a variety of reasons. Some participants attend the training so that they can be better equipped  with mediation skills that they can apply to their personal and professional lives (even if it's not in the formal capacity as a mediator.)

Other participants will use the mediation training to offer new services in a professional capacity, such as attorneys who want to be able to mediate for clients. Please note that some types of mediation (such as divorce or elder mediation) require additional training beyond the foundational 35-hour training.

Participants who want to serve as a volunteer mediator with MetroWest Mediation Services must apply to the practicum program after the training. The practicum program is a series of supervised observations and co-mediations with an experienced mediator. The practicum provides an opportunity for you to experience actual mediations in a court setting and receive mentorship to improve your skills and ability as a mediator. With a limited staff, we typically only accept 4-6 people to the practicum program each year. Preference is given to those who have completed the MetroWest Mediation 35-hour training (as opposed to those who have done the training at another center.)  


We'd be happy to answer any questions you have about the training. Please call us at 508-872-9495.