become a mediator

MetroWest Mediation Services (MWMS) offers a 35-hour mediation training program which teaches facilitative mediation as an alternative to litigation and a method for resolving difficult business, legal & community issues.

The training program will prepare you to become a mediator and to effectively facilitate the mediation process through the use of lectures, demonstrations, interactive exercises, supervised role-plays, and group discussions. This course appeals to a wide variety of people from the fields of education, law, social services and business who want to apply mediation skills to their personal, professional and civic lives.

The mediation training meets the training requirement outlined in the Massachusetts Confidentiality Statute (MGL ch233 sec 23C) and Rule 8(c)(i) of the MA Supreme Judicial Court’s Uniform Rules on Dispute Resolution.


This Program is Designed to:

Prepare participants how to become a mediator and how to effectively facilitate the mediation process – from the opening to agreement writing.
Help participants apply a negotiation framework to the mediation process in order to assist parties in their efforts to define the issues, focus on their interests, and generate options that secure sound resolutions.
Provide participants with the skills necessary to mediate effectively, including interactive listening, asking effective questions, and overcoming barriers to agreement.


MWMS Fall Mediation Training will be held at the Edwards House in Framingham from 9:00AM - 4:00PM on the following dates. Participants must attend all the dates to complete the training.

  • Wednesday, November 8 – 5:00 PM to 8:30 PM
  • Friday, November 10
  • Monday, November 13
  • Wednesday, November 15
  • Friday, November 17


Topics to Be Covered:

An overview of mediation and other ADR (Alternative Dispute Resolution) methods; various mediation styles including facilitative, directive and evaluative – the differences and goals.
The nature and dynamics of conflict.
The role and skills of a mediator including: setting the stage, defining the issues, identifying interests, transmitting information, communicating effectively, generating options for resolution, drafting agreements.
Mediating with a co-mediator; Solo mediation techniques.
The five principles of mediation; Ethical duties and dilemmas facing mediators; Mediator confidentiality and liability; Dovetailing mediation and the law.
The art of effective questioning; Empathy and the mediation process
Dealing with challenging personalities, mediator bias and challenges to neutrality; Dealing with power differentials.
State and national mediation resources; Mediation and ADR web sites, listservs and newsgroups.

Reasons to Attend:

Build and Expand your dispute resolution skill set.
Enhance your communication skills and capacity to listen effectively.
Network with participants and a faculty of seasoned ADR professionals dedicated to your growth as a mediator.
Learn from lively interactive presentations and personal coaching designed to help refine your mediation skills.
Participants Will Receive

40-hours of mediation training, including three role-play opportunities for each participant to mediate with supervision.
Certificate of Completion in accordance withG.L. chapter 233 section 23C (Confidentiality Statute).
A comprehensive mediation manual, bibliography, and information on state and national dispute resolution organizations.
CEUs (Continuing Education Units)
Licensed Social Workers:This program has been approved for 35 Category I Continuing Education Hours for relicensure with NASW for LICSWs.
Mental Health Counselors:This program has been approved for 35 Category I Continuing Education Hours with MMCEP for LMHCs.
Human Resource Professionals:This program has been approved for 32 (General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Please contact MWI for details.
Continuing Legal Education Credits: CLE’s have been awarded to every training participant who has applied after completing a MWI program. Please call 617-973-9739 for details

Mediation Skills

This training develops the mediator’s mindset and skills through a variety of methodologies including role-plays based on actual case-studies, simulated mediations, in-class lectures and assigned readings. The following areas are covered:



“The course exceed my expectations. The design and delivery are top notch, and I have a new level of skill as a listener, coach, and facilitator.”

“The course was well designed, and helped me understand much more about myself and the process.”

“The training staff could not be better; I feel I was able to ‘trust the process’ because I had faith and confidence in the quality of the training staff.”

“You did a great job—I enjoyed it! I’m a better person for it.”

“I thought the intellectual quality of the presentations was first rate. Altogether, this was a very well run workshop.”

“The team teaching environment kept the sessions exciting and fast paced.”

“Thank you—the course and trainers were excellent!”

Mediation Trainers

Seth Izen
Seth is the Executive Director at MetroWest Mediation Services. He earned a graduate degree in Peace and Conflict Studies from the University of Massachusetts Lowell and an undergraduate degree in Political Science and Contemplative Studies from Brown University. He has been active in community mediation since his basic training in 2008, completing a practicum and advanced trainings at Cambridge Dispute Settlement Center, serving as a volunteer mediator at Middlesex Law Center and working as the Peer Mediation Coordinator at North Shore Community Mediation Center. He was the Assistant Director of the Middle East Center for Peace, Development and Culture at University of Massachusetts Lowell where he developed and taught a course in Mediation Theory & Practice.

Sabrina Bohun
Sabrina is the Case and Outreach Coordinator at MetroWest Mediation. Sabrina is responsible for coordinating our mediators in Framingham, Natick, Marlborough and Concord District Courts, intake screening, divorce mediation, data collection and input, as well as assisting with Outreach, Community, and Training activities. She earned her BA in Political Science from the University of New Hampshire and Juris Doctor from the Massachusetts School of Law.  Since becoming licensed to practice in 2009, Sabrina dedicated much of her time as a volunteer attorney as well as conducted real estate closings for a MA law firm. Sabrina completed basic mediation training in 2011 volunteering many years before fully transitioning to the field of dispute resolution in 2015. Additionally, Sabrina has completed advanced training in both divorce and elder mediation. Prior to becoming a lawyer, Sabrina worked as a police officer in NH.

Deepika Madan
Deepika is the Case and Training Coordinator at MetroWest Mediation Services. Deepika is responsible for coordinating our mediators in Framingham, Natick, Marlborough and Concord District Courts, intake screening, data collection and input, as well as assisting with Training activities. Deepika has a background in the biotech and pharmaceutical industry, including a Bachelor’s Degree in Physics and Master’s Degree in Biophysics. Deepika made a transition to the field of dispute resolution after completing her basic mediation training in 2008. Deepika has mediation experience in civil, advanced civil, housing eviction, harassment prevention order and criminal cases.


The fee for the course is $675 which includes instruction, course manual and a written evaluation of the trainee’s skills. Continental breakfast, lunch and snacks are provided for each day of the training.  

Full refunds (minus a $25 processing fee) will be provided up to a month prior to the training. Cancellations within a month of the training will only be refunded if space in the training is filled.

Location and Dates

Trainings are typically held at the Edwards House in Framingham.


The next 35-Hour Mediation Training will take place in Fall 2017. To be notified when the dates are scheduled, please fill in the information below:

Name *