MEDIATION: It’s Your solution


We are neutral third party mediators who facilitate conversation, build understanding, and overcome impasse in order to end conflict. We help parties craft durable agreements based on what matters most to them.

We train community members and organizations in the skills of conflict resolution, equipping them with the tools to improve relationships and increase efficiency.

We serve residents and businesses throughout MetroWest Massachusetts, including the towns of Acton, Ashland, Bedford, Carlisle, Concord, Framingham, Hopkinton, Hudson, Lexington, Lincoln, Marlboro, Maynard, Natick, Sherborn, Stow, Sudbury, and Wayland.


Mediation

Mediation is a structured process in which a neutral third-party facilitates a conversation to help the participants reach a mutually beneficial outcome. We specialize in divorce, elder and community mediation.

Training

We offer a variety of conflict resolution workshops for organizations, businesses, and schools. Our 30-hour mediation training, for those who want to become mediators, is held twice a year.


ORGANIZATIONAL DISPUTE RESOLUTION



Organizational Dispute Resolution

Tensions in the workplace can diminish productivity, damage morale and lead to staff turnover. We work with organizations, businesses, municipal boards and educational institutions to conduct a needs assessment and provide a range of dispute resolution interventions such as mediation, coaching and group facilitation.

As neutral third-parties, we are able to speak confidentiality with each party and help them explore solutions that meet their needs and the needs of the organization.


Local Consumer Program

The Local Consumer Program (LCP) is a program designed to effectively resolve consumer complaints with businesses before the case reaches the court system. We are a part of a state-wide network of LCPs who work in cooperation with the Massachusetts Attorney General’s Office. We provide free and voluntary resolution services on behalf of consumers when they have a dispute or problem with a business. We also provide consumer protection information and resources to enrich the community.


MetroWest Mediation Services:
Serving the Community for Over 40 Years