Helping the people of MetroWest work out their differences since 1979


Welcome to MetroWest Mediation Services, Inc. (MWMS, formerly Framingham Court Mediation Services). Our organization was founded in 1979 and is a non-profit community mediation agency (501(c)(3)). Our mission is to provide mediation as an early intervention method for resolving disputes, reducing violence and improving the safety and well-being of the people of MetroWest. We also offer a wide variety of mediation and conflict resolution trainings and courses.

Mediation is an alternative to the court process for resolving neighborhood, consumer and business disputes, parent-child issues, divorce, post-divorce, elder care and personal relationship issues. Mediations are voluntary and confidential, and can be of great benefit to people who want to work out their differences privately, respectfully, safely and affordably.

Our mediators are community volunteers specially trained and supervised according to the Massachusetts Uniform Rules of Dispute Resolution. As neutral third parties, they manage a structured process that encourages more effective communication, helps the parties clarify and understand their positions, and assists them in developing their own agreements. Our mediators do not decide who is right or who is wrong, and they do not give advice. The parties decide the outcome of the mediation, not the mediators.

We offer free mediation services to all persons appearing in the Concord, Framingham, Marlborough and Natick District Courts for small claims and summary process (housing and eviction) cases.

Through the Face-to-Face consumer program, we work in partnership with the Attorney General to offer free mediation services to Massachusetts’ consumers.

We work with the Massachusetts Parent Mediation Program to offer 6 hours of free child custody, child visitation and parenting mediation to Massachusetts parents regardless of their income and whether married or never married.

We also offer divorce/separation, parent-child, elder care, neighborhood, consumer, business, relationship and employment mediation.

Ninety-seven percent of all MWMS mediations are provided free of charge. The remaining are offered on a sliding fee scale. No one is ever turned away for inability to pay. We also provide a wide range of educational and training programs on mediation and other conflict resolution skills for adults and teens.

MWMS is supported by grants from the Massachusetts Bar Foundation, the Sudbury Foundation,  the Framingham Rotary, the Natick Rotary, the Middlesex Bank Charitable Foundation, the Ezra Cutting Trust, the Community Mediation Grant Program of the MA Office of Public Collaboration, the Foundation for MetroWest, the Attorney General’s Office, the Massachusetts Trial Court and private donations.

Please read more about MWMS and the work we did during 2015 in our Annual Report FY 2016

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